Refund policy

Refund policy

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right within 30 days of receipt.

If your parcel is damaged, please telephone us immediately and retain the packaging which may assist us with the Australia Post investigation.  

 

To start a return we recommend that you contact us by phone on +61 (08) 9193 7036. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@hiddenvalleybroome.com.au.

Unfortunately, we cannot accept returns on gift cards.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.